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Refund and Return Policy
**Effective Date:** July 17, 2026
Thank you for choosing our restaurant. We are committed to providing fresh, high-quality pizzas and exceptional customer service. Because our products are made fresh to order, our refund and return policy is designed to ensure fairness for both our customers and our business.
Food Orders
Due to the perishable nature of our food products, we are unable to accept returns of pizzas, prepared foods, beverages, or other food items once they have been delivered or picked up.
Refund Eligibility
We may issue a refund, replacement, or store credit under the following circumstances:
* You received the wrong order.
* Your order was missing one or more items.
* Your food arrived significantly damaged or spilled during delivery.
* The food was prepared incorrectly compared to your order.
* The quality of the food does not meet our normal standards.
* We are unable to fulfill your order after payment has been processed.
To help us evaluate your request, we may ask you to provide photographs of the food, packaging, and receipt.
Refund Request Timeframe
Please notify us within **24 Hours** of receiving your order if there is a problem.
Refund requests submitted after this period may not be eligible for consideration.
Non-Refundable Situations
Refunds generally will not be issued for:
* Personal taste preferences.
* Minor variations in appearance, toppings, or ingredient placement.
* Orders placed incorrectly by the customer.
* Failure to pick up an order at the scheduled time.
* Delivery delays caused by severe weather, road closures, traffic accidents, or other circumstances beyond our control.
* Orders where more than a reasonable portion of the food has already been consumed, unless a verified quality issue exists.
Order Cancellations
Orders may be canceled for a full refund only if food preparation has not yet begun.
Once preparation has started, cancellations cannot be guaranteed because ingredients and labor have already been committed to your order.
Delivery Issues
If your delivery arrives damaged or incomplete, please contact us immediately.
Depending on the situation, we may:
* Replace the affected item(s)
* Provide store credit
* Issue a partial or full refund
The resolution will be determined at our discretion after reviewing the circumstances.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Please allow **5–10 business days** for your financial institution or credit card issuer to process the refund.
Third-Party Delivery Orders
If your order was placed through a third-party delivery service (such as DoorDash, Uber Eats, or Grubhub), refund requests should first be submitted through that platform in accordance with its policies. We will cooperate with the delivery provider when appropriate.
Allergies and Dietary Restrictions
While we make every reasonable effort to accommodate allergy and dietary requests, our kitchen handles common allergens including wheat, dairy, eggs, soy, and various meats. We cannot guarantee that any menu item is completely free from cross-contact.
Customers with severe food allergies should contact us before placing an order.
Fraud Prevention
We reserve the right to deny refund requests that appear fraudulent, abusive, or inconsistent with this policy, including repeated claims without sufficient supporting information.
Virginia Consumer Rights
Nothing in this policy limits any rights you may have under applicable Virginia or federal consumer protection laws.
Contact Us
If you have any questions or concerns regarding your order, please contact us:
New York Pizza
41 Ford Avenue
Stanardsville, VA 22973
Phone: 434-909-9009
Email: info@newyorkpizzainva.com
We appreciate your business and will always work with you to resolve legitimate concerns quickly and fairly.